Once you have decided on a picnic, simply fill out our booking form and pay the deposit fee, provide a credit card (break/spill/missing) and your event will be secured.

A 50% deposit is required to secure your booking. Until that is made, the time slot is available for anyone to book! The remaining payment is due no later than 24h prior to your picnic event. You may also choose to pay for the picnic in one instalment.

We will have everything set up and ready for your arrival at your chosen time and location. We'll be there waiting with your Lux.Fino picnic until you arrive making sure that nobody alters or take anything from your picnic. Once you arrive we will leave to let you enjoy your luxury picnic.

After you're finished relaxing, we will return at the agreed time to pack up and clean everything for you. Leaving you to walk away and enjoy the rest of your day

While we're here to make your day easier and help you create beautiful memories, we ask that you respect our time and arrive at the agreed time. We may have other bookings we need to get to, and if you're late it affects our whole schedule. We also want your picnic as fresh as possible and if you arrive late, we cannot guarantee the food will still be at its best!

Please let us know as soon as you know you are delayed by calling us or texting us at (250) 266-5591 / (250) 266 5161

However, we have the right to pack up the picnic without a refund.

Please also note that your picnic time starts from the originally agreed time whether you are late or not.

As sad as this makes us we know that sometimes we have to change plans. We ask you to call us to cancel at least 72 hours before your picnic scheduled to receive a partial refund. Due to our high number of bookings, deposits are non-refundable if not canceled 5 days before your scheduled picnic. As we have held your date and turned down other events to do so.

We can reschedule your reservation date (subject to availability) one time without penalty up to 72 hours before your luxury picnic event.

Once the picnic is set up, we cannot cancel or reschedule.

Unfortunately, the weather is out of our control. We can reschedule due to bad weather without penalty to your date of choice (subject to availability) . Our preference would be to move the event inside your home/AirBnb. Our styled picnics will still look beautiful indoors.

We don't offer any refunds unless you call to reschedule your reservation date (subject to availability) one time without penalty up to 12 hours before your picnic event due to weather.

Once the picnic is set up, we cannot reschedule.

If you happen to spill water or non-staining liquids over items, there will not be a fee.

Please inform your host at the end of your picnic if there are any spills or accidental breakage. If you happen to break or stain something you will be charged accordingly.

If any accident/spillage is not reported at the end of the picnic and we find out after we have cleaned up you will be charge double the amount of the normal fee. We believe in honesty, you never know, we might not even charge you if you let us know :)

Extra Fees are to be paid in full with in 1-3 days after event date. Extra Fees include cleaning fee, damage fee, lost/missing item fee, smoke fee, late fee and access fee.

You are responsible for all items until we return to pack them up at the arranged time. If you wish to leave earlier than the agreed time, please provide us a 30 min notice via phone call or text (250) 266-5591 / (250) 266-5161

Unfortunately, Tofino is very strict on liquor licensing and on consuming alcohol in public areas. Unfortunately, we cannot provide alcoholic beverages. If you decide to bring your own alcohol, you are responsible if you get any tickets.

We recommend anything but glass bottles, we provide the glassware.

Any customer who is to bring food not ordered or arranged by Lux.Fino must meet a minimum of 30 minutes prior to the event with the food to be arranged by the Lux Team.

Any food not ordered or arranged by Lux.Fino is subject to a fee of $50.00, in the case of the food is requested to be arranged by Lux. This fee covers the labour, the rental use of equipment (i.e. boards and decorative platters) and the clean-up of all food items/ garbage.

In the case that the client declines these services, the client is in charge of the disposal of any garbage or food scraps produced. However, Lux will collect all our dirty dishes. Any boards or decorative platters will not be provided, and the arrangement of food will be your own responsibility.

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